Refund policy

Return and Refund Policy

We want you to feel confident when ordering from AMANDANA Skin Rituals. If you have a question about a return or an issue with your order, please contact us at hello@amandana.com.

EU and UK: your right to cancel

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel an eligible online purchase without giving a reason.

The cancellation period ends 14 calendar days after the day you, or someone you nominate other than the carrier, receive the goods. If items from the same order are delivered separately, the period starts after you receive the last item.

To exercise this right, send us a clear statement of your decision to cancel before the cancellation period expires. You can email hello@amandana.com. Please include your name and order number to help us identify your purchase.

You do not need our prior approval to exercise a valid statutory right of cancellation.

Skincare products and hygiene seals

The right to cancel does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once their protective seal has been broken after delivery.

For skincare and cosmetic products covered by this exception, please keep the protective seal intact if you wish to return the product because you have changed your mind. Opening the outer shipping box does not, by itself, remove your right to cancel.

This exception does not affect your rights if a product is faulty, damaged, incorrect or not as described.

For eligible goods that are not covered by this exception, you may inspect them as you would in a shop. Where permitted by law, we may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

How to send a return

After notifying us that you wish to cancel, send the goods back without undue delay and no later than 14 days after your notification.

Contact us at hello@amandana.com for the correct return address and shipping instructions.

Please package the goods securely and include your order number. Where possible, use the original packaging. We recommend a tracked shipping service and keeping proof of postage.

You are responsible for the direct cost of return shipping when returning an eligible purchase because you have changed your mind, unless we have agreed otherwise. We will cover the necessary return shipping costs for faulty, damaged, incorrect or misdescribed goods.

Refunds following cancellation

For EU consumers, we will reimburse you without undue delay and within 14 days of receiving your cancellation notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

For UK consumers, unless we have offered to collect the goods, we will reimburse you without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have sent them back, whichever happens first. If we have offered to collect the goods, we will reimburse you within 14 days of receiving your cancellation notice.

Refunds will be made using your original payment method, unless you expressly agree otherwise. We will not charge a refund processing fee. Your bank or payment provider may need additional time to display the refund.

If you cancel your full order, we will also refund the original delivery charge up to the cost of the least expensive standard delivery option we offered. Any additional amount paid for an upgraded delivery service, such as Express shipping, will not be refunded.

Damaged, faulty or incorrect goods

Please inspect your order when it arrives and contact us at hello@amandana.com as soon as reasonably possible if anything is damaged, faulty, incorrect or not as described.

Please include your order number and, where possible, clear photos of the product and packaging. Reporting visible delivery damage within 48 hours helps us investigate promptly, but this is not a deadline that limits your statutory rights.

We will assess the issue and provide an appropriate remedy, which may include a replacement, refund or another solution required by applicable consumer law.

Exchanges

If you would like a different product, please contact us about returning your eligible item and placing a separate order for the replacement product.

Discounted products

Purchasing a product at a discounted price does not remove your statutory cancellation rights or your rights concerning faulty or misdescribed goods.

Orders outside the EU and UK

The statutory cancellation provisions above apply to EU and UK consumers. If your order is delivered elsewhere, please contact hello@amandana.com about the return options available for your order. Any mandatory rights under applicable consumer law remain unaffected.

Your legal rights

Nothing in this policy limits or excludes your statutory consumer rights.

For orders placed before this policy was updated, any more favourable return terms applicable at the time of purchase remain unaffected.